Introduction

When carrying out their daily work, insurance practitioners will inevitably face situations in which either the clients themselves, or their relatives, seeking assistance due to severe or rare illness. When they suffer from such illness, it is common for them to feel helpless and need assistance from their financial consultants.

In view of this, in year 2021, the Community Service Department of The Life Underwriters’ Association of Hong Kong has set up an online information platform for social welfare organizations, with an aim to provide more information on various diseases, and to allow insurance practitioners to better equip themselves in handling these requests. The platform could also provide the general public with an additional channel to obtain information about the services provided by different social welfare organizations, and serves as a convenient channel for those in need, especially patients with rare illness, to find their suitable social welfare organizations and respective supporting services.

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